Frequently Asked Questions

Where do the donated Bravehoods  go?

Currently, we have two ways to get shirts into the hands of kids with cancer.  First, we are working with hospitals all across the country.  We send packages to the oncology department and ask the nurses and volunteers to distribute for us. Second, we send out shirts directly to kids.  We have a page on our website where we can direct people and we will send a BraveHood.

 

How can I get my kiddo/niece/nephew/friend a Bravehood?

Please fill out the form on our website.  We will send a Bravehood out.

 

Are you a non-profit or a for-profit organization?

We are a non-profit organization!  In April 2015, we were awarded our 501(c)(3) status from the IRS.  Our non-profit status is retroactive, so if you bought a "No Shirt for You", we will be sending a donation letter for your taxes.  

 

How do I return or exchange an item?

We want to make sure you are 100% happy with your BraveHood.  If you are not, please let us know and we will make sure you get the right size or a refund.

 

How do I use a coupon?

During the checkout process, there will be a section to enter in your coupon.  You can only use one coupon per order.

 

How can we find the status of our order?

We send out packages 3-4 days week.  If you want to know the status, please send an email and we can let you know if it has gone out yet.

 

How do you ship the BraveHoods?

We ship our packages with either the United States Post Office or FedEx.  We check both services and send the least expensive method.  Both services provide tracking numbers.

 

How can I send a gift?

Just pick out the BraveHood you would like to give.  In the cart process, you will see a check box for gift wrapping and a place to put a note for us to include in the package.

 

I cannot find the design/color/size I am looking for.

Please send an email if it looks like we don’t have your shirt in stock.  Occasionally, our inventory is not accurate and we might have it in stock.  Please contact us and we can let you know or update you when it is available.

 

How can I make recommendations for your organization?

Please send an email to allison@bravehoods.org or go to our contact page and let us know how we are doing.

© 2017 by BRAVE HOODS. All rights reserved.

allison@bravehoods.org  :: 720.329.7500

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Click here for our 501c3 letter